DigitalOcean Sucks


I had taken digitalocean as an good choice which came with surprisingly good performance and  low price when the first time I knew them, but just 1 day after I launched a server, they asked my full set of information and told me”There was a violation in our network terms of service that forced us to lock your account. ” , including:
-Your Name
-Location
-Phone Number
-Type of Traffic you will be sending from the server
-1 or more of the following:
1. Your public twitter handle
2. Your blog
3. Your company or personal website
4. Your public facebook profile
when I asked what kind of violation and pretty sure there is only a one-page website in my server, they ignored my reply, after my 5 more ticket which asking for reply, they told me they would not tell me anything about that and will lock it permanently, after a dozen of my new reply asking for their reply, they tell me there’s somthing happend with some ddos attack.

OK, I was totally buying it.

In the very beginning of this I thought this just happened to me, but after that I found more of this on geek website v2ex.com and other people’s blog, all with  a TOS that can’t be broken, How could this happen? They cannot be all wrong, so it must be DigitalOcean’s problem.

So if you are using or going to try DigitalOcean for there ads and price, be careful, make backups everyday, and watch your data carefully.

and MR DigitalOcean, my previous account is kennedy32@gmail.com, you can check it.

P.S. And it’s very ugly to forbid our IPs when we just want a reply.

digitalocean:傲慢与欺骗?


虽说到了账户被lock之后14小时,在我一再追问下才有人说是因为ddos攻击,但回过头来仔细阅读了我和最开始几个客服的对话,发现了一些疑点。

最开始的几个客服强调的是“network incidents”以及“automated fraud detection”,对于lock原因说“Unfortunately we do not disclose publicly the measures we use for automated fraud detection, if we did that information would become public and then would be circumvented.”

显然DDOS并不是一种欺诈,公开这个服务器被ddos这件事也并不会造成所谓的欺诈监测系统被规避。

唯一合理的解释是,对方发现我的登录IP和账单地址不同,索取资料被我问及“为什么要提供资料”的情况下,觉得我不合作,因此将这个不合作的坏分子账户lock掉了,最后在近百条留言的追问下抛出ddos这一借口来推脱。

DigitalOcean服务很差不推荐,附帐号封停始末)


后来发现我的遭遇不是个例,在v2ex先后有很多人爆出同样遭遇,如果要选购DO的话最好考虑清楚。–2013-7-27

开始的时候是上午发email说“oh no, 你摊上大事了,快看我们的support页面”

搞得我不爽,email可能是想搞笑,但是很不礼貌。

然后就看到要提供信息“
-Your Name
-Location
-Phone Number
-Type of Traffic you will be sending from the server
-1 or more of the following:
1. Your public twitter handle
2. Your blog
3. Your company or personal website
4. Your public facebook profile”

我就问是怎么回事啊,还没收到回复,账户被lock了,演示站无法访问了。

发了4个ticket,总算有人告诉我“There was a network event associated with your account which violates our AUP/TOS which is why we can not unlock the account.”

但是问他具体是怎么回事,他又说“Unfortunately we can not disclose this information because if it is made public it will then be used to circumvent our automated fraud detection measures.”

到现在我也不知道到底出了什么问题。

开始的一个客服死活不告诉我什么问题,后来另一个客服说是ddos,这种事情还遮遮掩掩的,为什么lock我账户都不说清楚。提供信息之后仍然说根据TOS,受到ddos为免波及到其他用户,永久lock,幸好我的服务器几乎是空的,否则连拿回数据的机会都没有。

沟通了很久,觉得客服不知道是不想理还是怎么样,有一搭没一搭的,反应很慢,虽然价格很优惠,但是不推荐这家了,用户友好度太差了。